Terms of service

Terms of Service

1. About us

Welcome to Cult Mystique. These terms apply when you use cultmystique.com or purchase from our online store.

Cult Mystique is the trading name of Suehyun Kim, a sole trader based at 31 Manor Way, Purley, CR8 3BL, United Kingdom.

You can contact us at hello@cultmystique.com. Further business and contact details are available on our Legal Notice and Contact Information pages.

Our store is hosted by Shopify. Your purchase is directly with Cult Mystique.

Nothing in these terms limits your statutory consumer rights.

2. Using our website

Please provide accurate and up-to-date contact, payment and delivery details when placing an order.

You must be authorised to use the payment method you provide. If you create an account, keep your login details secure and contact us if you suspect unauthorised access.

You must not use our website for fraud, unlawful activity, harassment or any activity that interferes with its security or operation.

3. Our jewellery

We aim to describe and photograph our jewellery accurately. Colours may look slightly different depending on your screen and settings.

Please check the product description for materials, measurements, finishes and available sizes before ordering. Any approximate measurements or natural variations will be explained on the relevant product page.

These variations do not affect your right to receive products that are as described, of satisfactory quality and fit for their intended purpose.

Jewellery care guidance is available on our website. If you have a question about a material, size or finish, contact us before purchasing.

4. Placing an order

Please check your items, sizes and delivery address before completing checkout.

When you place an order, you make an offer to purchase the selected items. Your initial order confirmation acknowledges that we have received your order. We accept your order when we send your dispatch confirmation, unless we expressly confirm acceptance earlier.

If we cannot fulfil your order, for example because an item is unavailable or payment cannot be verified, we will contact you and refund any payment taken for the affected items.

If we discover a pricing or product description error before accepting your order, we will explain the issue and give you the choice to proceed with the correct details or cancel for a refund. We will not charge an increased price without your agreement.

To request an order change or cancellation, email hello@cultmystique.com as soon as possible. We may be unable to change an order that is already being prepared or dispatched, but your statutory cancellation rights still apply where eligible.

5. Prices, payment and promotions

The currency, item prices and total payable are shown at checkout before you place your order. Prices include applicable taxes where required by law. Delivery charges and any customs duties or import taxes collected at checkout are shown before payment.

Price changes do not affect orders we have already accepted.

Discount codes and promotions are subject to their stated conditions, including expiry dates and exclusions. Whether offers can be combined will be explained in the promotion terms or at checkout.

Free standard UK delivery applies to orders £35 or more. Free standard international delivery applies to orders £100 or more to eligible destinations.

These thresholds are based on the merchandise subtotal after discounts and exclude delivery charges, customs duties and import taxes. Royal Mail Tracked 24 and express delivery remain paid options.

Delivery prices and thresholds are stated in GBP. If you shop in another currency, the amounts payable are shown at checkout before payment.

For US orders, estimated customs duties are shown separately and collected at checkout. We arrange prepaid-duty delivery, so you should not be asked to pay customs duties again when your order arrives. If a carrier requests an additional customs payment, contact us before paying.

For other international destinations, unless checkout expressly states otherwise, you are responsible for any import taxes, customs duties and carrier clearance fees charged in your country.

Free international delivery covers standard postage only. Customs duties and import taxes are separate.

Please see our Delivery policy for full details.

6. Delivery

We usually prepare and dispatch orders within 1–3 working days, unless a different timeframe is stated on the product page. If we expect a delay, we will email you.

Delivery estimates start from dispatch and do not include order preparation time. Working days are Monday to Friday, excluding UK public holidays.

Our delivery services, estimated timings, charges and free delivery thresholds are explained in our Delivery policy. Shipping availability and the options offered are confirmed when you enter your delivery address at checkout.

Standard US orders are sent using Royal Mail’s prepaid-duty service (PDDP). US express orders are sent by courier with customs duties prepaid.

Delivery estimates are not guaranteed arrival dates unless we expressly agree to a guaranteed service. Customs processing and local delivery conditions may cause delays. A delivery upgrade does not shorten order preparation time.

If your order is delayed, lost or arrives damaged, contact us so we can investigate and arrange an appropriate resolution.

Where we arrange delivery, your order remains our responsibility until it is physically received by you or a person you have nominated to receive it. This does not apply where you independently appoint a carrier that we have not offered.

Nothing in this section limits your legal rights concerning delivery, cancellation or refunds.

7. Returns, exchanges and cancellations

We offer a 30-day return request window for eligible items. Email hello@cultmystique.com within 30 days of delivery with your name, order number and the item you would like to return.

We will provide the return address and instructions. Under our additional 30-day policy, items must be unworn and in their original condition and packaging. Please send them back within 14 days of requesting your return.

For change-of-mind, size or fit returns, you are responsible for return postage. Original delivery charges are not refundable under our additional policy unless required by law.

For eligible UK online purchases, you also have a statutory right to cancel without giving a reason within 14 days after delivery. You then have a further 14 days to return the goods. Your right to reasonably inspect them is unaffected.

For returns under our additional 30-day policy, we will check your items on receipt and issue any refund due within 14 days of receiving them.

For eligible statutory cancellations, we will refund you without undue delay and within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier. If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. Extra delivery upgrade charges are not refundable unless required by law.

Refunds are issued to the original payment method. Your payment provider may take additional time to display the refund.

For exchanges, contact us before returning your order. We will confirm availability and explain any difference in price, delivery costs or applicable customs charges.

For international returns, follow the customs instructions we provide and describe the parcel accurately as returned goods. Do not mark it as a gift.

Returning an international order does not automatically reverse customs charges already paid. The treatment of customs duties and import taxes is explained in our Returns & Exchanges policy. We will refund any amounts required by applicable law.

Nothing in our returns policy limits your statutory rights.

8. Personalised and custom items

Items made to your individual specifications or clearly personalised cannot normally be cancelled or returned simply because you change your mind once the order has been accepted.

Choosing a standard size or option from our usual range does not, by itself, make an item personalised.

Your statutory rights still apply if a personalised or custom item is faulty, not as described or otherwise fails to meet legal requirements.

9. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or different from what you ordered, email hello@cultmystique.com with your order number and a description of the issue. Photos are helpful where possible.

We will arrange an appropriate resolution in accordance with your consumer rights and cover reasonable return postage where applicable. Please contact us before paying for return postage so we can arrange a suitable method.

Our additional 30-day returns policy does not limit your rights concerning faulty or misdescribed goods.

10. Website content and reviews

Our branding, product photographs, text and other website content belong to Cult Mystique or their respective rights holders.

You may browse our website and save information for your personal use. You must not copy or use our content commercially without permission from the relevant rights holder.

If you submit a review for publication, you give us permission to display it on our website and in our marketing, subject to applicable privacy law. You retain ownership of your content.

Reviews must reflect your experience and must not contain unlawful, misleading or abusive content. We may remove content that breaches these requirements, but we will not remove a review simply because it is negative.

11. Privacy and third-party services

Our Privacy Policy explains how personal information is collected and used when you visit our website or place an order.

Shopify and other service providers help us operate our store, process payments and fulfil orders. Their handling of personal information is explained in our Privacy Policy and their own relevant policies.

Our website may contain links to other websites. Those websites have their own terms and privacy policies.

12. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for fraud, death or personal injury caused by negligence, and your statutory rights relating to the products we sell.

Our products are supplied for personal use. We do not accept liability for business losses such as lost profits or lost business opportunities arising from their use.

We aim to keep our website available and accurate, but access may occasionally be interrupted for maintenance or technical reasons. This does not affect our obligations for orders already accepted.

13. Changes to these terms

We may update these terms from time to time. The terms in effect when you place your order will apply to that purchase.

If any part of these terms is found to be unenforceable, the remaining terms will continue to apply. Any mandatory consumer rights take priority over conflicting wording.

14. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere, you retain any mandatory consumer protections that apply in your country of residence and any right to bring a claim in your local courts.