Refund policy

Returns & Exchanges

Request a return

Not quite right? Email hello@cultmystique.com within 30 days of delivery with:

• Your name and order number

• The item you’d like to return

We’ll send you the return address and instructions. Please send your item back within 14 days of requesting your return.

Under our additional 30-day policy, items must be unworn and in their original condition and packaging. This does not affect your statutory right to inspect items and cancel eligible purchases.

Sending your return

For change-of-mind, size or fit returns, you are responsible for return postage.

Package your jewellery securely, include your name and order number, and use a tracked service. Keep your proof of postage until your return is resolved.

Returning from outside the UK? Please follow our customs instructions and describe the parcel accurately as returned goods. Do not mark it as a gift. We’ll provide any supporting information you need.

Faulty, damaged or incorrect items

Email hello@cultmystique.com with your order number and a brief description of the problem. Photos are helpful where possible.

We’ll arrange an appropriate solution and cover reasonable return postage for faulty, damaged or incorrect items. Please contact us before paying for postage so we can arrange a suitable return method.

Exchanges

Want a different size or item? Email us before returning your order.

We’ll confirm availability and explain any difference in price or delivery costs. International exchanges may also involve customs charges, which we’ll explain before you agree to proceed.

Refunds

Refunds are issued to your original payment method. Your bank or payment provider may take additional time to display the refund.

For returns under our additional 30-day policy, we’ll check your items on receipt and issue any refund due within 14 days of receiving them.

For eligible statutory cancellations, we’ll refund you without undue delay and within 14 days of receiving your items or evidence that you’ve sent them back, whichever is earlier.

Original delivery charges

Original delivery charges are not refundable for returns under our additional 30-day policy, except where required by law.

If you cancel your entire order under an applicable statutory cancellation right, we’ll also refund the cost of our least expensive standard delivery option. Any extra cost for a delivery upgrade is not refundable unless required by law.

Customs duties and import charges

US orders

Estimated customs duties are collected at checkout, and we arrange prepaid-duty delivery.

Returning an item does not automatically reverse customs duties already paid. Contact us so we can confirm how duties collected at checkout will be treated in your refund. We will refund any amounts required by applicable law.

Other international orders

If you paid import taxes, customs duties or clearance fees directly to a carrier or customs authority, you may need to request a refund from them. Eligibility depends on the destination country’s rules.

This section does not limit your statutory cancellation rights or your rights concerning faulty, damaged or incorrect items.

Personalised & custom items

Items made to your individual specifications or clearly personalised cannot normally be returned for a change of mind. Selecting a standard size or option from our usual range does not, by itself, make an item personalised.

Your rights still apply if an item is faulty, not as described or otherwise fails to meet legal requirements.

Your statutory rights

For eligible UK online purchases, you can tell us you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to send your items back.

Our additional 30-day policy does not limit these rights. Any mandatory consumer rights that apply in your country also remain unaffected.