Shipping policy
Delivery
Preparing your order
We usually dispatch orders within 1–3 working days. Any different preparation time will be shown on the product page. We’ll email you if we expect a delay.
Delivery estimates below start from dispatch and do not include order preparation time. Working days are Monday to Friday, excluding UK public holidays.
UK delivery
| Delivery service | Delivery charge | Estimated delivery after dispatch |
|---|---|---|
| Royal Mail Tracked 48 — orders under £35 | £2.95 | 2–5 working days |
| Royal Mail Tracked 48 — orders £35 or more | Free | 2–5 working days |
| Royal Mail Tracked 24 | £3.95 | 1–2 working days |
Royal Mail Tracked 24 is available where offered at checkout. It is not a guaranteed next-day service and does not shorten order preparation time.
Delivery to some postcodes may take longer.
US delivery
| Delivery service | Delivery charge | Estimated delivery after dispatch |
|---|---|---|
| Standard — orders under £100 | £10.90 | 5–10 working days |
| Standard — orders £100 or more | Free | 5–10 working days |
| Express | £22.90 | 2–5 working days |
Standard US orders are sent using Royal Mail’s prepaid-duty service (PDDP) and delivered by the local postal service.
Express orders are sent by courier with customs duties prepaid.
EU and other international delivery
These rates apply to eligible destinations where the services are offered at checkout.
| Delivery service | Delivery charge | Estimated delivery after dispatch |
|---|---|---|
| Standard — orders under £100 | £8.90 | 3–14 working days |
| Standard — orders £100 or more | Free | 3–14 working days |
| Express | £22.90 | 2–5 working days |
Standard international orders are sent with Royal Mail and delivered by the local postal service in the destination country.
For express delivery, we may use UPS, DHL, DPD or FedEx, depending on your destination.
Shipping availability and delivery options are confirmed when you enter your delivery address at checkout.
All delivery times are estimates rather than guaranteed arrival dates. Customs processing and local delivery conditions may cause delays.
If you need your order by a particular date, email hello@cultmystique.com before ordering.
Customs duties and import charges
United States
Estimated customs duties are shown separately and collected at checkout.
We arrange prepaid-duty delivery, so you should not be asked to pay customs duties again when your order arrives. If a carrier requests an additional customs payment, please contact us before paying.
Other international destinations
Unless checkout expressly states that import charges are included or collected, they are not included in your payment to us.
Your destination country may charge import VAT, customs duties or carrier clearance fees. You are responsible for these charges, which may need to be paid before delivery.
Free international delivery covers standard postage only. Customs duties and import taxes are separate.
Free delivery and currency
Free standard UK delivery applies to orders £35 or more. Free standard international delivery applies to orders £100 or more to eligible destinations.
These thresholds are based on your merchandise subtotal after discounts, excluding delivery charges, customs duties and import taxes.
Royal Mail Tracked 24 and express delivery remain paid options, including on orders that qualify for free standard delivery.
All prices and thresholds above are in GBP. If you shop in another currency, the amounts payable are shown at checkout before payment.
Tracking and delivery enquiries
We’ll email your tracking details once your order has been dispatched.
For international postal deliveries, tracking may also be available through your local postal service once the parcel reaches your country.
If tracking shows a delivery attempt, please check for collection or redelivery instructions from the carrier.
For a delayed, missing or damaged parcel, email hello@cultmystique.com with your order number. We’ll investigate and help arrange an appropriate resolution.
Where we arrange delivery, your order remains our responsibility until it is physically received by you or a person you have nominated to receive it. This does not apply where you independently appoint a carrier that we have not offered.
Nothing in this policy limits your statutory consumer rights.