Not quite the right fit? Here’s how to return or exchange your piece.
Return in three steps
1. Email us
Contact hello@cultmystique.com within 30 days of delivery. Include your name, order number and the item you’d like to return.
2. Pack your jewellery
We’ll send you the return address and instructions.
Under our additional 30-day policy, items must be unworn and in their original condition and packaging. This does not affect your statutory right to reasonably inspect eligible purchases.
Package your jewellery securely and include your name and order number inside the parcel.
3. Send it back
Post your return within 14 days of requesting it. Use a tracked service and keep your proof of postage until your return is resolved.
For change-of-mind, size or fit returns, you are responsible for return postage.
Can I exchange for another size or item?
Email us before returning your order. We’ll check availability and confirm any difference in price or delivery costs.
For international exchanges, we’ll also explain any applicable customs charges before you agree to proceed.
My item is faulty, damaged or incorrect
Email us with your order number and a brief description of the problem. Photos are helpful where possible.
We’ll arrange an appropriate solution and cover reasonable return postage. Please contact us before paying for a return label.
When will I receive my refund?
Refunds go back to your original payment method.
For returns under our additional 30-day policy, we’ll check your items and issue any refund due within 14 days of receiving them.
For eligible statutory cancellations, we’ll refund you without undue delay and within 14 days of receiving your items or evidence that you’ve sent them back, whichever is earlier.
Your bank or payment provider may take additional time to display the refund.
Is the original delivery charge refunded?
For returns under our additional 30-day policy, original delivery charges are not refunded unless required by law.
If you cancel your whole order under an applicable statutory cancellation right, we’ll refund the cost of our least expensive standard delivery option. The extra cost of a delivery upgrade is not refunded unless required by law.
Returning from outside the UK?
Follow the customs instructions we provide and describe the parcel accurately as returned goods. Do not mark it as a gift.
Are customs duties refunded?
For US orders, estimated customs duties are collected at checkout for prepaid-duty delivery.
Returning an item does not automatically reverse customs duties already paid. Contact us so we can confirm how these charges will be treated in your refund. We will refund any amounts required by applicable law.
If you paid import taxes, customs duties or clearance fees directly to a carrier or customs authority, you may need to request a refund from them. Eligibility depends on the destination country’s rules.
Can I return a personalised piece?
Clearly personalised items and items made to your individual specifications cannot normally be returned for a change of mind.
Choosing a standard size or option from our usual range does not, by itself, make an item personalised.
Your rights still apply if an item is faulty, not as described or otherwise fails to meet legal requirements.
Your legal rights
Our 30-day policy is additional to your statutory rights.
For eligible UK online purchases, you can notify us of cancellation within 14 days after delivery, then return the items within a further 14 days. You do not need to give a reason, and your right to reasonably inspect the goods is unaffected.
Any mandatory consumer rights that apply in your country also remain unaffected.
View our full Returns Policy, including your statutory rights and international refund conditions.