Follow your jewellery from dispatch to your door.
Find your tracking link
Once your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Open the email and follow the tracking link. If you can’t find it, check your spam or junk folder.
No shipping email yet?
We usually prepare orders within 1–3 working days. Some products have a different preparation time, which is shown on the product page.
If your order is outside its preparation timeframe, email hello@cultmystique.com with your order number.
Tracking hasn’t updated
A tracking number may appear before the carrier records its first scan. Updates can also pause while an international parcel travels between countries or goes through customs.
If your parcel is beyond its estimated delivery timeframe, contact us and we’ll help investigate.
Tracking shows a delivery attempt
Check for a delivery card, carrier email or tracking instructions. You may need to arrange redelivery or collect your parcel.
Tracking says delivered, but I can’t find it
Check your letterbox, safe place, building reception and anyone who may have accepted it for you.
Still missing? Email us with your order number so we can investigate.
Tracking an international order
Once your parcel reaches its destination country, you may also be able to use the same tracking number on your local postal service’s website.
Need a hand?
Email hello@cultmystique.com with your order number and a short description of the issue.